For companies with service contracts
Our contracts expire without anyone calling the customer.
At a company with service contracts, profit often sits in the renewals, in the extra work that never reaches the invoice and in faults fixed on the first visit. The chart shows the first, for a fictional company.
- 1the signal: contracts expire quietly
- 2the fix: contact 90 days before renewal
- 3the result: 60 contracts kept in 8 weeks
First call free, 30 minutes.
Input · contracts contacted 90 days before renewal
Output · renewed contracts per week, against last year
Δ last year · contracts kept per week
Behind every sentence is one number.
These are the places where the diagnosis looks first.
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“Our contracts expire without anyone calling the customer.”
See the chart. Contracts contacted 90 days before renewal. The signal before they go.
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“Our engineers often work longer than the ticket says.”
Hours at the customer that were not invoiced, per contract.
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“Too often we drive back for a second visit.”
Share of faults fixed on the first visit.
A sample report from an installation company shows what the outcome looks like.
Which sentence is yours?
A free 30-minute call. Then the diagnosis: €9,500 excl. VAT, fixed price, 3 weeks. I pull the data; you spend 3 to 4 hours.
Money-back guarantee. If I find no improvement worth more than €9,500 a year, you get your money back. One email within 14 days.
I built the analytics function of Amazon Shipping from scratch and led the team for Europe and the US. See a sample diagnosis (installation company) pdf · fictional company