Logistics

From enquiry to quote in minutes, not days

Logistics SME, 18 staff

within minutes first reply to an enquiry

The situation

Enquiries arrived through a form and by email. The back office picked them up whenever there was time, sometimes a day later. In a market where customers request several quotes at once, every day of delay meant a smaller chance of winning the job.

What I built

I built a connection between the enquiry form, their email and the existing planning system. An incoming enquiry is checked for completeness straight away, gets an automatic acknowledgement with a first indication, and is queued as a task for the right colleague with all the details already attached.

The result

The first reply to a customer now goes out within minutes instead of after hours or a day. The back office starts every quote with the details already filled in, no retyping. In the first quarter the company won jobs it reckons it would previously have missed.

“We now respond faster than firms three times our size. Customers notice.”Operations manager, logistics SME

This is an anonymised account of a real project. The figures and approach are accurate; the company name is left out at their request. Want to know whether something similar fits your business? Book an Automation Scan and we'll look at where the time leaks out together.